Privacy Policy

Marriage Bureau Consultacy (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, use our matchmaking services, or communicate with us through WhatsApp or other communication channels.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Information You Provide

Depending on how you interact with us, we may collect:

• Full name
• Date of birth or age
• Gender
• Contact details, including telephone number, email address and WhatsApp number
• Address or general location
• Marital status
• Nationality
• Education and employment information
• Family and personal background information
• Marriage and partner preferences
• Photographs or profile images
• Information provided through registration or enquiry forms
• Information voluntarily provided during consultations or matchmaking discussions
• Any other information you choose to provide to us

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Approximate location
• Date and time of visits
• Website usage information
• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Provide our matchmaking and marriage bureau services
• Create and manage your matchmaking profile
• Understand your preferences and requirements
• Identify potentially suitable matches
• Communicate with you regarding our services
• Respond to enquiries and requests
• Contact you regarding appointments or consultations
• Communicate with you through WhatsApp where appropriate
• Send service-related updates
• Improve our website and services
• Maintain records of our communications
• Prevent fraud, misuse and inappropriate activity
• Comply with legal and regulatory obligations
• Protect the security and integrity of our services

3. Matchmaking Information

As a marriage bureau, some information you provide may be used to help us identify potentially suitable matches.

Where appropriate, information from your profile may be shared with potential matches or their authorised representatives for matchmaking purposes.

4. WhatsApp Communication

We may use WhatsApp to communicate with clients regarding enquiries, consultations, matchmaking services, appointments and other service-related matters.

If you contact us through WhatsApp, provide your WhatsApp number, or otherwise give us permission to communicate with you through WhatsApp, we may use WhatsApp to respond to you and provide requested services.

Where we send WhatsApp messages to you, we aim to ensure that such communications are relevant to the service you have requested.

You may ask us to stop sending WhatsApp messages at any time by contacting us.

WhatsApp is operated by Meta. Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices.

5. WhatsApp Consent and Opt-Out

Where consent is required for WhatsApp communications, we will seek appropriate consent before sending such communications.

You should not provide another person’s telephone number or contact details to us unless you are authorised to do so.

You can withdraw consent for optional WhatsApp communications at any time. Withdrawal of consent will not affect processing that took place before consent was withdrawn.

You may also request that we stop optional communications by contacting us directly.

6. Legal Basis for Processing

Depending on the circumstances, we may process your personal information on one or more of the following legal bases:

• Consent: where you have given us permission to use your information for a particular purpose.
• Contract: where processing is necessary to provide services you have requested.
• Legitimate interests: where processing is necessary for the operation, administration, improvement or security of our business.
• Legal obligation: where we are required to process information to comply with applicable law.

7. Special Category Information

Some information provided during matchmaking may potentially be considered sensitive or special category personal data under applicable data protection law.

We will only process such information where we have an appropriate legal basis and where permitted by applicable law.

You should avoid providing unnecessary sensitive information through website forms, WhatsApp or email.

8. Sharing Your Information

We may share your information where necessary with:

• Potential matchmaking candidates or their authorised representatives
• Service providers who help operate our website or business
• Website hosting and technical service providers
• Communication providers
• Professional advisers where necessary
• Legal or regulatory authorities where required
• Other parties where you have given permission or where disclosure is otherwise lawful

We do not sell your personal information to third parties.

9. International Data Transfers

Some service providers we use, including technology, hosting, communication or analytics providers, may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate records, resolving disputes and complying with legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. Cookies

Our website may use cookies and similar technologies to:

• Operate essential website functions
• Remember preferences
• Understand website usage
• Improve website performance
• Analyse traffic and visitor behaviour
• Support marketing or advertising activities where applicable

13. Your Data Protection Rights

Subject to applicable law, you may have rights including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your information
• The right to request restriction of processing
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent

To exercise your rights, contact us at info@marriagebureauconsultancy.com.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

15. Children’s Privacy

Our matchmaking services are intended for adults. We do not knowingly collect personal information from children for the purpose of providing matchmaking services.

16. Third-Party Websites

Our website may contain links to third-party websites, services or platforms. We are not responsible for the privacy practices, content or security of third-party websites.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data processing practices.

18. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: